1. Who We Are

Rajam Property Private Limited (“we,” “our,” or “us”) is an award-winning property management company operating in Chennai and Bangalore, India. We offer end-to-end property management services including rental management, tenant screening, maintenance coordination, and investment advisory.

This Privacy Policy applies to our website at https://rajamproperty.com/, our mobile applications (if any), and all services we provide to clients, tenants, and visitors (collectively, “Services”).

By using our Services or website, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you use our website.

Information You Provide

• Identity information — full name, date of birth, government-issued ID details (Aadhaar, PAN, passport) required for tenant verification or property owner onboarding
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• Contact information — email address, phone number, residential/mailing address
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• Financial information — bank account details, rental payment records, security deposit history (where applicable)
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• Property information — property address, ownership documents, rental agreements, maintenance history
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• Communication records — emails, messages, or call logs exchanged with our team for service delivery
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• Enquiry & feedback data — details submitted through contact forms, service requests, or surveys
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Information Collected Automatically

• Device & browser data — IP address, browser type and version, operating system, device identifiers
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• Usage data — pages visited, time spent, links clicked, referral source, session duration
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• Location data — approximate geographic location derived from your IP address
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• Cookies & tracking technologies — see Section 6 for full details
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3. How We Use Your Information

We use personal information only for lawful, specified purposes. These include:

• Delivering and managing property management services on your behalf
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• Processing rental applications and conducting tenant background verification
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• Preparing and executing rental agreements, notices, and legal documents
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• Processing payments, invoices, and maintaining financial records
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• Communicating service updates, maintenance schedules, and inspection notices
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• Responding to your enquiries, complaints, or support requests
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• Sending marketing communications about our services (with your consent, where required)
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• Improving our website and service quality through analytics
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• Complying with applicable laws, regulations, and legal obligations in India
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• Preventing fraud, verifying identity, and ensuring security of transactions
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To the extent permitted by applicable laws, Rajam Property Management Services Pvt.Ltd shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We engage trusted third-party vendors to assist in delivering our Services — such as payment processors, cloud storage providers, background verification agencies, legal service providers, and IT support. These parties are contractually bound to handle your data confidentially and only for the purposes we specify.

Property Owners & Tenants

In the course of property management, limited personal information may be shared between property owners and tenants (e.g., contact details for maintenance coordination), strictly on a need-to-know basis.

Legal & Regulatory Requirements

We may disclose information where required by law, court order, or government authority, or where necessary to protect the rights, safety, or property of Rajam Property, our clients, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of company assets, personal data may be transferred as part of that transaction, subject to the same privacy protections described here. Note: We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow third parties to use your data for their own marketing purposes.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.

• Client & tenant records — retained for a minimum of 7 years following the end of the service relationship, in compliance with Indian financial and legal record-keeping requirements
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• Enquiry & contact form data — retained for up to 2 years from the date of enquiry
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• Website usage & analytics data — aggregated and retained for up to 24 months
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• Marketing consents — retained until you withdraw your consent or unsubscribe
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When data is no longer required, we securely delete or anonymise it so it can no longer be associated with you.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and support our marketing activities.

Types of Cookies We Use

• Strictly necessary cookies — essential for the website to function correctly; cannot be disabled
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• Performance & analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
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• Functional cookies — remember your preferences and settings between visits
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• Marketing cookies — used to deliver relevant advertisements and track campaign performance (e.g., Google Ads, Meta Pixel)
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You can control cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

7. Your Rights

Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023), you have the following rights with respect to your personal data:

• Right to access — request a copy of the personal data we hold about you
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• Right to correction — request that inaccurate or incomplete data be corrected
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• Right to erasure — request deletion of your personal data where there is no legitimate reason for us to continue processing it
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• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing
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• Right to grievance redressal — raise a complaint with our designated Data Protection Officer or with the Data Protection Board of India
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• Right to nominate — nominate a person to exercise your rights in the event of your death or incapacity
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To exercise any of these rights, contact us using the details in Section 12. We will respond within 30 days. We may need to verify your identity before processing your request.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted via our website
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• Access controls limiting data access to authorised personnel only
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• Secure, password-protected internal systems with role-based permissions
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• Regular security reviews and vulnerability assessments
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• Staff training on data protection obligations and best practices
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While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach that materially affects your rights.

9. Third-Party Links

Our website may contain links to third-party websites, partner portals, property listing platforms (such as MagicBricks, 99acres, or NoBroker), or social media pages. These sites have their own privacy policies, and we have no control over their content or data practices.

We encourage you to review the privacy policy of any third-party website you visit. Rajam Property is not responsible for the privacy practices or content of external websites.

10. Children’s Privacy

Our Services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal data without parental consent, please contact us immediately and we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will:

• Update the “Last Updated” date at the top of this page
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• Notify registered clients via email where required by law
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• Display a prominent notice on our website homepage
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We encourage you to review this Privacy Policy periodically. Your continued use of our Services following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our designated Data Protection Officer:

Company : Rajam Property

Website : https://rajamproperty.com/

Email : enquiry@rajamproperty.com

Locations : Chennai & Bangalore, India

Office Hours : Monday to Saturday, 9:00 AM – 6:00 PM IST

We aim to respond to all privacy-related enquiries within 48 hours.